Genesys Cloud Release Notes Highlights August 2024の概要

このページでは、Genesys Cloud Release Notes Highlights August 2024に関する公開情報をわかりやすく整理しています。

主な情報

Administrators can now configure WhatsApp business numbers to support inbound voice calls in

In this video Brian talks about message flows for public and private social messages Administrators can now configure separate ...

In this video Christopher talks about the new functionality in GenesysCloud CoPilot for Agent Recognition Supervisors can now ...

In this video Brian talks about the new functionality for Automatic sign-in for authenticated Messenger users Administrators can ...

In this video Joseph talks about the new addition to automate chat notifications within Architect workflows Flow authors can now ...

Supervisors and administrators can now view a complete, human-readable history of each workitem directly in

背景と分析

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Genesys Cloud Release Notes Highlights - August 2024
Inbound WhatsApp business calling
Message flows for public and private social messages
Agent Recognition Assistant AI Agent
Automatic sign-in for authenticated Messenger users
Automated chat notifications within Architect workflows
WorkAutomation Workitem History
Customer first callback support in outbound campaigns
Use AI to generate topic phrases
Genesys TTS Connector for third-party TTS engines
Extended markdown in messaging channels
Secure pause available on all call types, not just ACD calls